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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which is NOT an ITIL Guiding Principle?

A. Understand and increase the flow of work
B. Collaborate and promote visibility
C. Progress iteratively with feedback
D. Start where you are

Answer: A

Explanation:
ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:
A . Correct. "Start where you are" encourages building upon existing capabilities instead of starting from scratch.
B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.
C . Correct. "Progress iteratively with feedback" reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.
D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.
Reference:
ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

NEW QUESTION # 26
Which BEST describes the goal of Lean?

A. To remove waste and have fewer defects
B. To improve the flow of processes while reducing cost
C. To eliminate unnecessary code or functionality
D. To improve overall customer value

Answer: D

Explanation:
The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.

NEW QUESTION # 27
Which is NOT one of the underlying principles of the Agile Manifesto?

A. Deliver working software daily
B. Simplicity-the art of maximizing the amount of work not done-is essential
C. The highest priority is to satisfy the customer
D. Working software is the primary measure of progress

Answer: A

Explanation:
The Agile Manifesto outlines 12 principles, and while delivering value frequently is one of them, "delivering working software daily" is not explicitly stated. Let's evaluate the options:
A . Correct. The Agile Manifesto states that "working software is the primary measure of progress." B . Incorrect. The principle states, "Deliver working software frequently, from a couple of weeks to a couple of months," but it does not specify daily delivery. This makes "daily" incorrect.
C . Correct. Satisfying the customer through early and continuous delivery is the highest priority in Agile.
D . Correct. Simplicity, or minimizing unnecessary work, is one of the core principles in Agile.
Reference:
Agile Manifesto: agilemanifesto.org
Principle 3: "Deliver working software frequently..."
Principle 10: "Simplicity-the art of maximizing the amount of work not done-is essential."

NEW QUESTION # 28
What BEST describes the Practice Backlog?

A. All of the above
B. The single source of requirements for a practice
C. The artifact that documents what will be needed in the next Sprint
D. The project plan that will guide the practice's implementation roadmap

Answer: B

NEW QUESTION # 29
Which of the following is Scrum based on?

A. Timeboxed iterations
B. DevOps Principles
C. Lean
D. Sequential activities

Answer: A

Explanation:
Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.
A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.
B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.
C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.
D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.
Reference:
Scrum Guide 2020: Sprints and Timeboxing

NEW QUESTION # 30
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